Digital Services

The Digital Services Department is leading the development and implementation of Limerick’s Digital Strategy. This strategy aims to lay the foundation for the Smart Limerick City Region, and to leverage the advantages of digital transformation for the Council. As part of this strategy the department is responsible for co-ordinating the €15m digital strategy portfolio with 10 programmes and 125 projects over 5 years.

The Digital Services Department is responsible for co-ordinating the implementation of the +CityxChange Project in Limerick between 2018 and 2023. This is the first Light Smart City Project in Ireland, a key project in the Smart Limerick roadmap.

The Digital Services department also provides the necessary supports and co-ordination for the implementation of the National Broadband Plan in Limerick. An €86m investment will provide almost 22,000 properties in the City and County with high-speed broadband over the next 5 to 7 years.

In addition, the aim of the EU Projects Office in the Digital Services Department is to scale-up Limerick’s reputation and visibility in the EU and to source and secure EU funding to support Limerick aims and objectives. It will achieve its goals through consolidation (leading and ensuring existing EU projects are running successfully), alignment (making sure EU projects, both existing and new, are aligned with the Limerick City and County Council’s Corporate Plan) and scaling-up (enlarging our European network of influencers and growing Limerick’s reputation and visibility in the EU in order to bring in more strategic projects to Limerick).

The department comprises the following sections:

1. Digital Strategy: responsible for the development and co-ordination of Limerick’s Digital Strategy implementation and Smart Limerick roadmap.
2. Digital Customer Experience: responsible for digital service delivery to citizens and our external customers i.e. Limerick.ie, My Limerick and related websites.
3. Digital User Experience: responsible for digital service delivery to our staff, i.e. business systems, SugarCRM, Intranet etc.
4. Data, Analytics and GIS: responsible for the data infrastructure, analytics, Geographical Information Systems GIS and associated data.
5. EU Projects Office: responsible for strategic coordination of EU programmes, EU projects and funding.
6. National Broadband Plan Limerick support and co-ordination